Our runners are skillfully hand woven on a loom which is a lengthy process with wonderful results. The lead time is currently 14 weeks for Raw Cotton and 18 weeks for Wool.

We sometimes have a of stock available so if your project is time critical, please get in touch with us and we can see if we can help!

We can send you up to 2 returnable samples at a time. Due to high demand, we kindly ask for these to be returned within 7 days of receipt. We can email you a return label on request.

Please could you provide us with your address and we will arrange this for you and send tracking details.

You can tweak the design or colour of our runners for a one-off bespoke cost. We do not currently make bespoke Raw Cotton or Jute runners.

Due to their handwoven nature, they cannot be cut to size. As a result, it is not possible to weave wall to wall runners.

Yes, we offer a professional fitting service depending on your location and the specifics of your project. Please contact us with the site address and project details, and we’ll advise on availability. While we typically provide a fitting quote after the order is processed (due to the weaving time of the runner), we can offer an estimate beforehand. Please note that fitting costs are not included in the price of the runner.

Yes, you are welcome to use your own fitter, provided they have experience and are skilled in installing stair runners. We offer fitting guiedlines and can liaise with your fitter if needed. If there is any uncertainty about the installation process, please contact us before proceeding.

Traditionally, stair rods were used to secure runners in place, allowing for easy removal and cleaning. Runners are now securely fitted to the staircase without the need for rods. While not essential, stair rods remain a decorative option for those who prefer a traditional aesthetic.

We recommend that our runners are fitted over a thin, high quality underlay e.g. This is provided as part of the fitting service.

While the waterfall style is suitable for our Wool runners, Raw Cotton runners are more future-proof when installed using the wrapped method. Waterfall installation is not recommended for winder steps on either 100% Wool or Raw Cotton. Please contact us for our fitting guidelines for detailed instructions, including a video on installing winders.

Our Wool runners are the strongest stair runners out there and will literally last a lifetime...and beyond. 

Our Raw Cotton runners are also durable, however they will fade in colours gradually on the nose of each tread after around five years, giving it a more lived-in look (like a pair of well-worn, well-loved denim jeans!).

Our Jute runners are also very durable and will retain their colour. They are slightly more forgiving with dirt due to their slightly rustic texture.

Our Wool runners are made in Turkey using a kilim technique - tightly handwoven in the traditional way on a loom. Kilim rugs are flat weave which means they have no pile and as a result are highly durable and more practical to clean.

Proper installation over a high-quality underlay will enhance the longevity of your runner. Regular maintenance is essential—vacuum frequently to remove dirt and grit, which can contribute to wear and tear. If you require detailed care instructions, please contact us.

We ship our runners all over the world.

Yes, if you are ordering from outside the UK, you may be required to pay import duties, taxes, and customs charges upon delivery. These fees are determined by your country's customs regulations and are the responsibility of the buyer.

If you are not entirely happy with your runner once it has been delivered to you, you will have the following options: If the runner is from our core collection, you will be entitled to a full refund (minus any delivery charges) once you send it back to us. If the runner is a bespoke order, we cannot guarantee a refund. Please phone us to discuss. Our ability to offer a partial refund (of up to 75%) will depend on the measurements and colour of your order. Please make sure they are packaged securely and sufficiently so as not to be damaged in transit. We cannot refund runners that are returned damaged and recommend using tracked and signed for post or couriers.

If you wish to return an item, kindly email us at info@sophiecooney.com to obtain return information. Items must be returned in the same condition as sold, without any damage, alterations, or signs of use. We reserve the right to deduct a cleaning or restoration fee based on the condition of the returned item.

If your order arrives damaged, please inspect it in the presence of the delivery service personnel or notify them when signing for the item. If possible, take a photograph of the damaged package and contact us immediately while retaining all packaging materials.